Terms of service

Last updated: September 28, 2026

About these terms

These terms apply when you visit tailopia.shop or buy from us. The store is operated by Tailopia ("we", "us"). By placing an order, you agree to these terms. They do not limit any rights you have under the consumer protection laws that apply where you live.

Products and prices

  • We try to describe and show our products accurately. Colours and details can look slightly different depending on your screen.
  • Prices are shown in the currency displayed at checkout and include free shipping to Canada.
  • If a product is listed at a clearly wrong price because of an error, we'll contact you before shipping and you can choose to cancel for a full refund.
  • Discounts and promotional prices apply only while the offer is shown on the site.

Orders and payment

  • Your order is confirmed when you receive our order confirmation email.
  • Payments are processed securely by our payment providers. We do not store your full card details.
  • We may cancel an order if we suspect fraud or cannot fulfil it. If we do, we'll refund you in full.

Shipping, returns and refunds

Delivery times, tracking and delivery issues are covered in our Shipping Policy. Refunds, the 60-day money-back guarantee and cancellations are covered in our Refund Policy.

Using the product

Please follow the included instructions, clean the fountain regularly and replace filters as recommended. Our products are not a substitute for veterinary care. If you're worried about your pet's health, please talk to your vet.

Website content

The text, images and design on this website belong to Tailopia or are used with permission. Please don't copy or reuse them without our permission.

Privacy

How we collect and use your personal information is explained in our Privacy Policy.

Our responsibility

To the extent allowed by law, our responsibility for any order is limited to the amount you paid for it. Nothing in these terms excludes responsibility that cannot be excluded by law.

Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one shown on this page when you placed it.

Contact

Questions about these terms? Email us at support@tailopia.shop.