Refund policy
Last updated: September 28, 2026
60-day money-back guarantee
If you or your cat aren't happy with your AquaVeil fountain for any reason, you can request a full refund within 60 days of delivery.
You don't need to send the fountain back, and there are no return shipping costs.
How to request a refund
- Email support@tailopia.shop within 60 days of delivery.
- Include your order number and a short note about why it didn't work out. A photo of the product helps us, but isn't required.
- We'll confirm your refund by email, usually within 2 business days.
When you'll get your money
Refunds go back to your original payment method. After we confirm your refund, it usually appears on your statement within 5–10 business days, depending on your bank or card provider.
Damaged, defective or wrong items
If your order arrives damaged or defective, or you received the wrong item, send us a photo within 60 days of delivery. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to return the item.
Cancelling an order
You can cancel your order for a full refund at any time before it ships. Email us as soon as possible with your order number. Once an order has shipped, the 60-day money-back guarantee above applies.
Bundles and free gifts
For bundle orders, you can request a refund for the whole order or for individual fountains. Free gifts included with your order are yours to keep.
Contact
Email us at support@tailopia.shop and include your order number.